Customer experience
April 21, 2020
What Retailers Can Learn From H-E-B’s Coronavirus Strategy
October 28, 2019
May I predict your Order? (NYT)
August 12, 2019
The Impossible Burger Hasn’t Been Easy to Find
August 8, 2019
Byte’s Smart Fridge Is Upstaging the Vending Machine
January 9, 2019
Kroger and Microsoft Create Futuristic Grocery Store (Bloomberg)
January 22, 2018
Empty Shelves at Whole Foods
May 15, 2017
Your Shoes Will Be Printed Shortly (WSJ)
May 12, 2017
How Sephora Is Thriving Amid a Retail Crisis (NYT)
November 22, 2016
How to Fight Amazon.com, Best Buy-Style (WSJ)
February 3, 2016
Dell’s Perfect Order Journey (Forbes)
December 17, 2015
Struggling Toys ‘R’ Us Tries Fuller Stores (WSJ)
October 22, 2015
The Slower You Shop, the More You Spend (WSJ)
August 7, 2013
Building a Speedy Supply Chain for Fast Fashion (WSJ)