Customer experience
January 9, 2019
Kroger and Microsoft Create Futuristic Grocery Store (Bloomberg)
January 22, 2018
Empty Shelves at Whole Foods
May 15, 2017
Your Shoes Will Be Printed Shortly (WSJ)
May 12, 2017
How Sephora Is Thriving Amid a Retail Crisis (NYT)
November 22, 2016
How to Fight Amazon.com, Best Buy-Style (WSJ)
February 3, 2016
Dell’s Perfect Order Journey (Forbes)
December 17, 2015
Struggling Toys ‘R’ Us Tries Fuller Stores (WSJ)
October 22, 2015
The Slower You Shop, the More You Spend (WSJ)
August 7, 2013
Building a Speedy Supply Chain for Fast Fashion (WSJ)
April 4, 2013
Walmart Strains to Keep Aisles Stocked Fresh (NYT)
February 12, 2013
The Hidden Cost of Fast Fashion: Worker Safety